Manage guest users (external users) efficiently
Guest users (external users) are users that access your Atlassian cloud instance using an email address that belongs to a different domain than your company’s. These users are typically external consultants, customers or guest researchers that need access to Jira or Confluence to collaborate with your company’s own teams on specific projects. Many companies do not have formalised processes to handle these users and therefore either abstain from giving them access at all or forget to offboard them when the project is over. Automated User Cleanup & Deactivator for Cloud makes managing these users more efficient.
There are two ways to set up standardised offboarding for guest users (external users)
Offboarding schedule based on Atlassian licensing groups
This approach is recommended when one cleanup logic applies to all external users.
Create a dedicated group for guest users in Atlassian User Management
Create a cleanup schedule applicable to the guest user group
User type external only
If you only want to make sure you only clean/remove users that are external you can select User Type External Only. All the other selection criteria still applies.