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License Terms for Cloud apps (Cloud EULA)

License Terms for Cloud apps (Cloud EULA)

End User License Terms for supplier hosted Cloud apps

1. Overview

These license terms (“the terms”) governs your, end users’ and your organization’s use of the plugin or other software application with documentation (“the app”) provided by Kantega SSO AS, Trondheim, Norway (“Kantega”, “we” or “our”) through the Atlassian Marketplace.

The terms, the Kantega Privacy Policy, any applicable data processing agreement (“DPA”) and price and scope specifications, are part of the agreement between the legal entity (organization or company) that you represent, which chooses to license, download and subscribe to the app (“licensee”, “you”, “Customer”) and Kantega (collectively, the “agreement”). By downloading, installing or subscribing to the app, you as licensee accepts the agreement. The individual representing the licensee warrants that he or she has authority to enter into a subscription agreement on behalf of the licensee. When entering into the agreement, you confirm that that you are not listed on any official terrorist list, and that you are not associated with any country or organization that is sanctioned by Norway, the European Union, or the United States.

Atlassian Pty Ltd (“Atlassian”) is not party to the agreement. However, you must comply to the terms of your agreement with Atlassian.

 

2. Which apps and services are covered by the license?

The Kantega apps for Atlassian Cloud listed on the marketplace.atlassian.com as created by Kantega (https://marketplace.atlassian.com/vendors/1211151/kantega-sso – “vendor profile”) are subject to the agreement, if no other terms are specified for any app.

Additional services such as installation, instructions, training, customization of the software or any other service are not included in the fees for the app.

3. Practical use

3. 1 Account

The app is to be used with software from or licensed at the Atlassian website. You must have a customer account with Atlassian for the relevant Atlassian apps.

3.2 How to use the app – license grant

3.2.1 You may

You may use the app as described on the information page found under the vendor profile on atlassian.com for the relevant app (“app info page”), the app documentation from Kantega and as stipulated in the agreement. The license – your right to use the app - is

a) non-exclusive, worldwide, time-limited, non-transferable and last for the duration of the agreement, and

b) subject to timely payment of the applicable fees.

You may

a) use the app on any of your hardware (if relevant). If you change your hardware, you must delete the software from where it was installed on your old hardware.

b) copy the app only where the duplication is necessary to allow the agreed use of the app. That includes the development and testing of the app, installation, backup purposes and loading it into memory.

c) resell the app as stipulated in sec. 3.2.3

3.2.2 You may not

You may not:

a) give, lease, license, make available or distribute any part of the app to any third party, except as otherwise expressly permitted in the terms;

b) use the app to operate a time-sharing service, outsource the app, operate as a service bureau, application service provider, manage service provider environment or similar service directed towards and performed on behalf or for the benefit of a third party, if not explicitly agreed with us in writing;

c) copy any software contained in the app or given access to by us onto any public or distributed network, nor modify, duplicate, create derivative works from, frame, mirror, republish, facilitate download of, display, transmit or distribute such software (unless open-source software component);

d) attempt to decompile, disassemble, reverse engineer or otherwise reduce to human-perceivable form of any complied part of the code of the app; or

e) change any right notices which appear in the app or remove any copy or intrusion protections.

3.2.3 Resale

a) You may permanently transfer your license right to the app to a third party (resell), provided that the purchasing third party agrees to the terms of the agreement and you provide us with the full contact details of the buyer (new licensee). After the sale, you may not use the app.

b) The new licensee may not rent, lease, sublicense or assign the app or copies of it to third parties, before a contract similar to the agreement is entered into between the new licensee and us and one years’ worth of payments are made.

c) You may not sell or otherwise pass on the app or license key to third parties if you have a reasonable suspicion that the third party will breach the terms of the agreement or export control restrictions would be breached.

 

3.3. Content

You are responsible for the quality and legality of the content that you share and process by use of the app. We may terminate the agreement and stop any use of the app if we become aware of content that is:

  1. unlawful,

  2. infringing intellectual property rights,

  3. harmful,

  4. inciting violence, or

  5. is hyperlinking to such inappropriate content.

3.4. Computer viruses

The parties are obliged to install proper virus controls in its respective computer environments.

3.5. Third party systems

We make no representation or warranty about any third-party systems or software, terms nor their safety. Any integrations with third-party systems or software takes place on your own risk.

3.6 Communication

All notices under the agreement shall be done in writing to contact@kantega-sso.com.

4. Support, maintenance and Service level agreement

4.1 Support

When you have a valid subscription, you may be eligible to receive support. See app info page and agreement. Such support may consist of:

  • advice on technical use of the app via our support portal;

  • video support meetings which you can book through our booking channel; and/or

  • a regularly updated FAQ list that is available at the documentation site,

as specified or linked to from the app info page.

 

Additional assistance beyond support that is included in the fee, will take place on a time and material basis.

 

We may adjust our support channels from time to time at our sole discretion upon notice on app info page.

4.2 Maintenance

The app is maintained, improved and updated from time to time, unless the app is marked as end-of-life, retired or other indication of end of maintenance or intended use. We are happy if you help us improve. Your reported bugs, disruptions and feature suggestions help us make the app even better.

4.3 Service level agreement («SLA»)

Please see the app info page and your agreement to learn if and what support is included.

 

Since software is complex, errors can take time to fix. Our SLA must therefore not be mistaken for guaranteed resolution times or error free software. However, we always strive to fix critical issues as fast as reasonable possible.

 

To provide the most efficient response, we prioritize the reported issues according to severity and impact. Our priority levels are divided into three tiers: