Requesting support

We understand that you sometimes can get caught up by unexpected obstacles.

Or you want to make sure your setup is perfect. In any case, our team is on standby to provide the optimal single sign-on solution for your users.

What to include when requesting technical support

Atlassian product and version
Kantega SSO Enterpise version
Are you using Kerberos? Please include a screenshot of the Kerberos test page and the debug information text at the bottom of the page.
Are you using SAML or OIDC? If so, with what Identity provider? Please include a screenshot from the SAML/OIDC test result page and the debug information text at the bottom of the page.
What is the problem you are facing and did it work earlier?
Do you have any theories on what could be making the problem occur?
If you know how to reproduce the problem, you can enable DEBUG logging for package:
org.kantega.atlaskerb
More on Temporarily changing the logging level in Jira:
https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html#Loggingandprofiling-logging_temp
For Confluence:
https://confluence.atlassian.com/doc/configuring-logging-181535215.html
For sending logs in bulk you can use Create support zip
https://confluence.atlassian.com/support/create-a-support-zip-790796819.html
You can collect info from Kantega SSO → Support → Debug Info

Customer Service Portal RECOMmENDED

The quickest and easiest way to get in contact with us is through our customer service portal. This is the place for both technical assistance as well as general inquiries. If you have trouble with our service portal, you can always send a mail to servicedesk@kantega-sso.com instead.

Screen sharing meeting

If you need further troubleshooting or want a demonstration of the app, you can schedule a screen-sharing meeting. We prefer you to create a related ticket in our customer service portal to follow up before and after the meeting.