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We understand that you sometimes can get caught up by unexpected obstacles.

Or you

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want to make sure your setup is perfect. In any case, our team is on

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standby to provide the optimal single sign-on solution for your users.

Info

What to include

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when requesting technical support

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  • Atlassian product and version

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  • Kantega SSO Enterpise version

  • Are you using Kerberos?

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  • Please include a screenshot of the Kerberos test page and the debug information text

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  • at the bottom of the page.

  • Are you using SAML or OIDC? If so, with what Identity provider?

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  • Please include a screenshot from the SAML/OIDC test result page and the debug information text

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  • at the bottom of the page.

  • What is the problem you are facing

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  • and did

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  • it work earlier?

  • Do you have any theories on what could be making the problem occur?

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Use our Customer Service Portal (recommended)

See above for what to include in a support query and file a support request through our customer service portal

..or send us an email

See above for what to include in a support query and send us a mail at servicedesk@kantega-sso.com

..or book a meeting with us

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Customer Service Portal
Status
colourBlue
titleRECOMmENDED

The quickest and easiest way to get in contact with us is through our customer service portal. This is the place for both technical assistance as well as general inquiries. If you have trouble with our service portal, you can always send a mail to servicedesk@kantega-sso.com instead.

Screen sharing meeting

If you need further troubleshooting or want a demonstration of the app, you can schedule a screen-sharing meeting. We prefer you to create a related ticket in our customer service portal to follow up before and after the meeting.