If you’re using User Provisioning with IDP-synced groups to assign licenses, please note that our app cannot directly remove users from these groups.

To enable license removal for users, you have two options:

1. Manage all product access groups in Atlassian: Shift your licensing groups to be managed directly through Atlassian.

2. Set up an identity provider (IDP) within the app: By configuring an IDP, our app can generate CSV files listing users who need to be removed from an identity group. You can then remove these users using scripts or the IDP’s bulk removal tools.

This page explains how to do option 2 for the currently supported IDPs:

Microsoft Entra ID

1. Configure what apps come from Entra ID

2. Select Microsoft Entra ID action in the cleanup creation form

3. Go to the Scheduleing and Cleanup page -> History Export data button for the cleanup in question

   • A Dialog appears

4. Click on the Identity provider exports option if it exists

   • If it does not exist the cleanup did not have any users that should be affected in the cleanup.

5. Download the CSVs for the groups you would want to do bulk actions on the users

Bulk remove users from groups Entra ID through the interface

• Go to portal.azure.com login to your org. Go to the Group you want to remove the user from. It should have the same name in Atlassian and Entra ID.

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• Click Bulk operations → Remove members.

• Upload the file

• Hit submit

• It will start a background service and give you a report when it is done.