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The terms, the Kantega Privacy Policy, any applicable data processing agreement (“DPA”) and price and scope specifications, are part of the agreement between the legal entity (organization or company) that you represent, which chooses to license, download and subscribe to the app (“licensee”, “you”, “Customer”) and Kantega (collectively, the “agreement”). By downloading, installing or subscribing to the app, you as licensee accepts the agreement. The individual representing the licensee warrants that he or she has authority to enter into a subscription agreement on behalf of the licensee.
Atlassian Pty Ltd (“Atlassian”) is not party to the agreement. However, you must comply to the terms of your agreement with Atlassian.
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Our SLA table below illustrates the service level metrics that Kantega tracks for the app, if not otherwise specified in the agreement or on the app info page:
Incident priority | Support hours* | Response time |
P1 | 08:30-17:00 | within 24 hours |
P2 | 08:30- 17:00 | within 1-4 business days |
P3 | 08:30- 17:00 | within 5 business days |
*Business hours are Central European Time (CET).
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The following termination notice times apply:
Duration of agreement | Termination deadline to avoid extension |
12 months or more | 3 months prior to expiry |
6 – 12 months | 1 month prior to expiry |
0-6 months | 1 week prior to expiry |
If the agreement is not terminated in writing by email to contact@kantega-sso.com within the above dealines prior to the expiry of the current term, the agreement will be automatically renewed for a period equal to the current term.
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