Our company wants to use Jira for collaborative projects with external companies but we hesitate because we do not have structured processes for external user offboarding

Many fast-growing scale-ups do not have the resources to have a large internal IT organisation. Without good support for automation, this sometimes lead to sub-optimal policys like in the example of a fast-growing Nordic software company that decided not to let external partners get access to the company’s Jira since the lean internal IT team was too small to handle the manual task of administrating external users. For the fast-growing scale-up, completely dependent on customer-driven development organised as co-creative innovation projects with customers interacting with software developers daily to give feedback on features and prioritization, this policy slowed down the business unnecessarily.