Requesting support

We understand that you sometimes can get caught up by unexpected obstacles.

Or you want to make sure your setup is perfect. In any case, our team is on standby to provide the optimal single sign-on solution for your users.

What to include when requesting technical support

  • Atlassian product and version

  • Kantega SSO Enterpise version

  • Are you using Kerberos? Please include a screenshot of the Kerberos test page and the debug information text at the bottom of the page.

  • Are you using SAML or OIDC? If so, with what Identity provider? Please include a screenshot from the SAML/OIDC test result page and the debug information text at the bottom of the page.

  • What is the problem you are facing, and did it work earlier?

  • Do you have any theories on what could be making the problem occur?

 

Customer Service Portal RECCOMENDED

The quickest and easiest way to get in contact with us is through our customer service portal. This is the place for both technical assistance as well as general inquiries. If you have trouble with our service portal, you can always send a mail to servicedesk@kantega-sso.com instead.

Screen sharing meeting

If you need further troubleshooting or want a demonstration of the app, you can schedule a screen-sharing meeting. We prefer you to create a related ticket in our customer service portal to follow up before and after the meeting.