What to include when requesting technical support
Atlassian product and version
Kantega SSO Enterpise version
Are you using Kerberos? Please include a screenshot of the Kerberos test page and the debug information text at the bottom of the page.
Are you using SAML or OIDC? If so, with what Identity provider? Please include a screenshot from the SAML/OIDC test result page and the debug information text at the bottom of the page.
What is the problem you are facing, and did it work earlier?
Do you have any theories on what could be making the problem occur?