Jira Service Management

{"xsrfToken":"1c411bb7a588101b30c53f9be7ebfef72a41a66b_lout","branding":{"id":"3","key":"cs","name":"Kantega SSO Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/4","theme":{"headerBGColor":"#073554","headerLinkColor":"#ffffff","headerLinkHoverColor":"#104d78","headerLinkHoverBGColor":"#104d78","headerBadgeColor":"#104d78"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8d388f2a-a127-431d-aa09-100d1619f954/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNTAyMzAzOS03Y2NmLTQ3YWItODkwMS05YjdmMDMyNDI2MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhkMzg4ZjJhLWExMjctNDMxZC1hYTA5LTEwMGQxNjE5Zjk1NCI6WyJyZWFkIl19LCJleHAiOjE3MjgyNDEzODIsIm5iZiI6MTcyODI0MDc4Mn0.VKmSJtPop908zEHAWon6R2bPQd_aBYbsi5F0JPEtqgU&client=e5023039-7ccf-47ab-8901-9b7f03242624&mode=fit","logoId":"8d388f2a-a127-431d-aa09-100d1619f954","isLogoAvailable":true,"helpCenterTitle":"Kantega SSO Help Center","sharedPortalName":"Kantega SSO Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Kantega SSO Help Center","sharedPortalName":"Kantega SSO Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#063a6b","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"cs","projectId":10010,"serviceDeskId":3,"name":"Kantega SSO Support","description":"Contact out team about our apps for Atlassian Data Center or Cloud","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"10155","name":"Cloud App Support","descriptionHtml":"It will be helpful if you include the site URL, any error messages with time stamps, a precise summary of your problem and if relevant, steps to reproduce","callToAction":"Cloud App Support","introHtml":"Need help installing, configuring, or troubleshooting Kantega apps for Atlassian Cloud? Select this to request assistance.","icon":10616,"iconUrl":"https://kantega-sso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10616","groups":[25],"key":""},{"id":"10035","name":"Data Center app support","descriptionHtml":"Please make sure to include as much information as possible regarding your issue including screenshots and debug information. For more information on what to include, have a look here: <a href=\"https://kantega-sso.atlassian.net/l/c/31G07zqS\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://kantega-sso.atlassian.net/l/c/31G07zqS</a>","callToAction":"Data Center app support","introHtml":"Support for our Kantega SSO Data Center products: Kantega SSO Enterpise and Automated User Cleanup & Deactivation for DC.","icon":10563,"iconUrl":"https://kantega-sso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10563","groups":[17],"key":""},{"id":"10034","name":"Emergency Request","descriptionHtml":"","callToAction":"Emergency Request","introHtml":"For disruptive error in the production system only.","icon":10562,"iconUrl":"https://kantega-sso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10562","groups":[26,25,17],"key":""},{"id":"10114","name":"Feature Request","descriptionHtml":"Suggest features or improvements to our apps","callToAction":"Feature Request","introHtml":"Missing something, or bothered by something? Suggest features or improvements","icon":10322,"iconUrl":"https://kantega-sso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[25,17],"key":""},{"id":"10033","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"Get in touch with us. Request unrelated to a specific product.","icon":10561,"iconUrl":"https://kantega-sso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10561","groups":[26,17],"key":""}],"reqGroups":[{"id":17,"name":"Data Center apps"},{"id":25,"name":"Cloud apps"},{"id":26,"name":"Something else"}],"orderMapping":{"17":[10035,10034,10033,10114],"4":[10035,10034,10033],"25":[10155,10034,10114],"26":[10033,10034]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"65684017-8a8a-38ae-a1b7-7c8a32c5456b","appLinkName":"System Confluence","appLinkUrl":"https://kantega-sso.atlassian.net/wiki","spaceKey":"KSE","spaceName":"Kantega SSO Enterprise","spaceUrl":"https://kantega-sso.atlassian.net/wiki/spaces/KSE","isServer":false},"labels":[],"projectKey":"KSES","serviceDeskId":3,"kbLinkDomainURLs":["https://kantega-sso.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KSES","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNTAyMzAzOS03Y2NmLTQ3YWItODkwMS05YjdmMDMyNDI2MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjgyNDE5ODIsIm5iZiI6MTcyODI0MDc4Mn0.K6t_A0krhakfoJITPnR-oL8kUzAW-WbnaJ3wNCM9UDA","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"e5023039-7ccf-47ab-8901-9b7f03242624","tokenDurationInMins":20}},"reqCreate":{"id":10033,"projectId":10010,"form":{"name":"General Request","descriptionHtml":"","callToAction":"General Request","intro":"Get in touch with us. Request unrelated to a specific product.","instructions":"","icon":10561,"iconUrl":"https://kantega-sso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10561","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10091","fieldConfigId":"10204","label":"Timezone","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10223","label":"(GMT -12:00) Eniwetok, Kwajalein","selected":false,"children":[]},{"value":"10224","label":"(GMT -11:00) Midway Island, Samoa","selected":false,"children":[]},{"value":"10225","label":"(GMT -10:00) Hawaii","selected":false,"children":[]},{"value":"10226","label":"(GMT -9:30) Taiohae","selected":false,"children":[]},{"value":"10227","label":"(GMT -9:00) Alaska","selected":false,"children":[]},{"value":"10228","label":"(GMT -8:00) Pacific Time (US & Canada)","selected":false,"children":[]},{"value":"10229","label":"(GMT -7:00) Mountain Time (US & Canada)","selected":false,"children":[]},{"value":"10230","label":"(GMT -6:00) Central Time (US & Canada), Mexico City","selected":false,"children":[]},{"value":"10231","label":"(GMT -5:00) Eastern Time (US & Canada), Bogota, Lima","selected":false,"children":[]},{"value":"10232","label":"(GMT -4:30) Caracas","selected":false,"children":[]},{"value":"10233","label":"(GMT -4:00) Atlantic Time (Canada), Caracas, La Paz","selected":false,"children":[]},{"value":"10234","label":"(GMT -3:30) Newfoundland","selected":false,"children":[]},{"value":"10235","label":"(GMT -3:00) Brazil, Buenos Aires, Georgetown","selected":false,"children":[]},{"value":"10236","label":"(GMT -2:00) Mid-Atlantic","selected":false,"children":[]},{"value":"10237","label":"(GMT -1:00) Azores, Cape Verde Islands","selected":false,"children":[]},{"value":"10238","label":"(GMT) Western Europe Time, London, Lisbon, Casablanca","selected":false,"children":[]},{"value":"10239","label":"(GMT +1:00) Brussels, Copenhagen, Madrid, Paris","selected":false,"children":[]},{"value":"10240","label":"(GMT +2:00) Kaliningrad, South Africa","selected":false,"children":[]},{"value":"10241","label":"(GMT +3:00) Baghdad, Riyadh, Moscow, St. Petersburg","selected":false,"children":[]},{"value":"10242","label":"(GMT +3:30) Tehran","selected":false,"children":[]},{"value":"10243","label":"(GMT +4:00) Abu Dhabi, Muscat, Baku, Tbilisi","selected":false,"children":[]},{"value":"10244","label":"(GMT +4:30) Kabul","selected":false,"children":[]},{"value":"10245","label":"(GMT +5:00) Ekaterinburg, Islamabad, Karachi, Tashkent","selected":false,"children":[]},{"value":"10246","label":"(GMT +5:30) Bombay, Calcutta, Madras, New Delhi","selected":false,"children":[]},{"value":"10247","label":"(GMT +5:45) Kathmandu, Pokhara","selected":false,"children":[]},{"value":"10248","label":"(GMT +6:00) Almaty, Dhaka, Colombo","selected":false,"children":[]},{"value":"10249","label":"(GMT +6:30) Yangon, Mandalay","selected":false,"children":[]},{"value":"10250","label":"(GMT +7:00) Bangkok, Hanoi, Jakarta","selected":false,"children":[]},{"value":"10251","label":"(GMT +8:00) Beijing, Perth, Singapore, Hong Kong","selected":false,"children":[]},{"value":"10252","label":"(GMT +8:45) Eucla","selected":false,"children":[]},{"value":"10253","label":"(GMT +9:00) Tokyo, Seoul, Osaka, Sapporo, Yakutsk","selected":false,"children":[]},{"value":"10254","label":"(GMT +9:30) Adelaide, Darwin","selected":false,"children":[]},{"value":"10255","label":"(GMT +10:00) Eastern Australia, Guam, Vladivostok","selected":false,"children":[]},{"value":"10256","label":"(GMT +10:30) Lord Howe Island","selected":false,"children":[]},{"value":"10257","label":"(GMT +11:00) Magadan, Solomon Islands, New Caledonia","selected":false,"children":[]},{"value":"10258","label":"(GMT +11:30) Norfolk Island","selected":false,"children":[]},{"value":"10259","label":"(GMT +12:00) Auckland, Wellington, Fiji, Kamchatka","selected":false,"children":[]},{"value":"10260","label":"(GMT +12:45) Chatham Islands","selected":false,"children":[]},{"value":"10261","label":"(GMT +13:00) Apia, Nukualofa","selected":false,"children":[]},{"value":"10262","label":"(GMT +14:00) Line Islands, Tokelau","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10049","fieldConfigId":"10157","label":"Notater","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Priority","selected":false,"children":[]},{"value":"3","label":"Normal","selected":true,"children":[]},{"value":"5","label":"Low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10085","fieldConfigId":"10196","label":"Planned end date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/10033","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/10033","calendarParams":{"firstDay":0,"date":"2024-10-06T20:53:03+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"65684017-8a8a-38ae-a1b7-7c8a32c5456b","appLinkName":"System Confluence","appLinkUrl":"https://kantega-sso.atlassian.net/wiki","spaceKey":"KSE","spaceName":"Kantega SSO Enterprise","spaceUrl":"https://kantega-sso.atlassian.net/wiki/spaces/KSE","isServer":false},"labels":[],"projectKey":"KSES","serviceDeskId":3,"kbLinkDomainURLs":["https://kantega-sso.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNTAyMzAzOS03Y2NmLTQ3YWItODkwMS05YjdmMDMyNDI2MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjgyNDE5ODMsIm5iZiI6MTcyODI0MDc4M30.cLIkfTySIZEgfOKN50VEvAopqt1HREZV3dRr2dx0Mmc","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"e5023039-7ccf-47ab-8901-9b7f03242624","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}